Tip and Policies at Shades Shutters Blinds!
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Parts and Installation
Please open all packages and boxes before hanging blinds and
make sure all the hardware is there for installation before you
hang the blinds. Sometimes our factories might forget to include
a part or they might be coming in a different shipment. We will not pay for installation charges because parts
are missing and were not checked before hand. If parts are
missing, call us and we will rush those to you.
Measuring
Double check all measurements. (Width First, Height
Second)
All measurements are listed
width first and height second. We measure in inches to the nearest 1/8".
For "inside the window", the
manufacturer takes appropriate deductions off the width and sometimes the
height. This is used so you do not have to think about the proper
deductions when you measure the window. All deductions can be found on the
specifications link found on that specific product page.
For "outside the window"
measurements. The factory takes no deductions what so ever and makes it
the exact size or slightly wider than your measurement. You have to make
the proper adjustments for clearance of your opening. On some products,
the fabric is narrower than the brackets or headrail that attaches to your
opening. All information can be found on the specifications link found on
that specific product page.
Double check all measurements. (Width First, Height
Second)
Fabric and Color Selection
The color on your monitor is probably not accurate to the actual
fabric. If you are not 100% sure of the color you want, please
call for free samples. We will mail those that day typically.
It is better to wait a couple of extra days to be sure of the fabric and
color selection than to pay for a color or fabric you were not
expecting. Natural wood products (especially woven wood products)
can and do change color from lot to lot or over time. It is best
to order the same room at the same time.
Click here to request samples. Be sure to put
your name and address in.
Back Orders
We do get back orders from time to
time. We try to inform you the day we receive notice but sometimes our
manufactures do not let us know until you do (they are actually
notorious for this except Hunter Douglas who are great about informing
us). We can always switch fabric
or colors or you can wait until the material arrives. We do bill your
credit card upfront for any order and do that as a protection to our suppliers
and us. If you do not want to wait on backorders or make a
color/product change, we totally understand. Let us know and we will refund your amount
(and then scream at the manufacturer for not informing us).
Damaged Freight
Although rare, UPS and Fed Ex do
damage freight. We see it over and over. We have got to know about
blinds that were damaged by the shipper as soon as it happens. Both
companies are good about reimbursement but we have to have claims in no later
than 18 days after goods were received. After that, too late. If you
do have a damaged box and it was reported, you will need to hold on to the box
and damaged blind incase the shipper wants to inspect them. Ground Freight
orders can take a week or two longer. Ground freight orders are usually
extra large and or long and more likely to be damaged and should be inspected
closely.
Mismeasures and wrong color or fabric
selection
Shades Shutters Blinds is not responsible for
mismeasures, wrong installation, wrong color selection, wrong fabric
selection. If it is your fault, you take on the costs just like we
will if it is our fault or the manufactures fault. We will however
offer an "oops policy". We will replace the blinds at 20% off of
cost. Please call to request this.
Order Changes
You should receive information on you order within
24 hours after placing it. If you do not see your order via email or at: Order
Status Lookup please call immediately. You only have 48 hours
to make changes to your order. Some customers prefer to place the order
via phone. Be sure to check the order status on the email and make sure
it is correct. We are not responsible for placing the order offline.
You have two opportunities to look your order over. Either online or via
email. Make sure everything is correct.
Woven Wood Blinds color disclaimer:
We were not aware of this issue
until recently an we will have a disclaimer on all of our Woven Wood pages. It
is highly advised to place all the woven wood blinds order at the same time
because of color changes. There can be a significant color change from lot to
lot. This is only for the woven wood blinds because of the nature of the
grasses and natural woods. Shades Shutters Blinds will not be responsible for
woven wood color changes due to ordering at different times.
Phone and faxed orders:
If an order is placed over the phone or by fax, you
will receive and email confirmation of that order. If you do
not receive an email confirmation within 24 hours, please call us so we can send it to you.
The reason behind this is because sometimes we will not hear the order
correctly over the phone or type it in wrong. We all make mistakes. Look
it over when we send the order to you and let us know if we did not
place it correctly. That's all we ask.
Blinds ordered for applications not designed
for them:
On occasion we will be asked to make blinds that are for applications
they were not originally intended for. That is fine. Examples include
woven woods and screen shades to be put outside, shutters used as door
substitutes, and blinds used as television projector back drops.
Applications like this sound good, sound doable and sound like a great
idea and are workable in most cases. But, we will not warrant this so
keep that in mind.
Freight Forwarders to Different Countries or States
outside the continental US.
On occasion, we will get orders for out of the
country or states not in the continuous 48. It is fine to use freight
forwarders. However, Shades Shutters Blinds will only pay for shipping
for the original order to the freight forwarder. You (the customer) are
responsible for all shipping charges after that first shipment. Repairs,
damaged blinds, remakes (even if it is Shades Shutters Blinds or the factories
fault) will be paid by you the customer. Although it is fine to use a
freight forwarder, Shades Shutters Blinds and our factories are not set up for
shipping out of the continental US. Being that these are custom made
blinds, there are several instances where they do need to be shipped back.
