Archive for the ‘Order Information’ Category

Sometimes a blind will show up damaged or broken. Other times a blind might break. Most of the time we will issue a call tag for a return or the factory will just remake the blind with no questions asked. Sometimes however, the factory might want the old blind back for a “credit upon inspection”. When this occurs, we totally understand if you want to keep the old blind up until the new one arrives to keep your privacy, use the new box to box the old one etc. That is fine by us. However, you HAVE to call us once the new blind arrives so we can send the old one back. Unfortunately, we have had a few instances where the customer has thrown out the old blind when the new one arrives and did not contact us. Be aware that we will bill your credit card for the new blind if the old one is not shipped back. This is only for a few instances. From the very beginning of this process, we will tell you that the old blind has to be returned or not. If so, please do not trash the old one. We end up eating the cost when we could have sent it back free of charge. Thanks for your understanding. It is just the rules of our suppliers and we have to honor that.

This applies for all horizontal products (wood, fauxs and metals). Do you have a large window where it is just to wide to put a single blind? This chart will show you how to measure for this and save the $75 shipping cost.
1. Measure the entire width of the opening to determine the inside deminsion valance width. Deduct 1/8″ to determine the net valance size to be ordered.
2. Measure blinds # 1 from (left) inside window openings to the center of the mullion. Add 1/4″ to determine the inside mount size to be ordered.
3. Measure blind # 2 from the center of the mullion to the center of the mullion. Add 1/4″ to determine the inside mount blind size to be ordered.
4. Measure blind # from the center of mullion to indise window opening (right). Add 1/4″ to determine the inside mount size to be ordered.

Simply Stated , Order all 3 blinds as “inside the window” and ADD 1/4″ to each one. Order the valance the entire width of the window minus 1/8″

Any questions please call.