Archive for the ‘Customer Service’ Category

Toscana roman shades have been discontinued until further notice. Our supplier is having issues. We are searching for an alternative vendor for these popular roman shades. We can continue to finish out orders as they trickle in.  We are still providing the Serenade by Comfortex and the hugely popular Caslan by Timber Blinds.

Wovens- Columbia Heights Peru eta 3-5

Rollers- Motors, 2100 White Bone P09 eta 2-26

Verticals- Elegance Off White and Camel eta 4-6, Lucerne Black and Montana Cocoa eta 2-26

Due to inherent challenges when using Symphony Blackout and Virtuoso Blackout materials with the Ovation Cellular Slider, this ordering option will be discontinued as of February 1, 2010.
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The 3000 and 4000 Series fabrics are much stiffer than their light filtering counterparts and can cause inconsistent and/or unsatisfactory performance in the field.
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If a blackout fabric or room darkening application is required, Comfortex recommends using the 3/4″ Baritone Blackout fabric.

Just in and great news for another manufacturer in this poor housing economy. We wish them success.

Dear Customer:

I am pleased to inform you that Platinum Equity has acquired Prestige Window Fashions. This is an exciting development that will create significant opportunity for our company as we forge a stronger partnership with you, our valued customer.

Platinum Equity is an investment firm with a unique focus on business operations and they have made it clear that ensuring a seamless transition and maintaining the highest levels of customer service are top priorities. Our teams are now working through the transition and we will keep you informed of developments in the weeks ahead. Our immediate focus is to maintain normal operations with an emphasis on delivering quality products.

In the meantime, I thought it would be helpful to provide you with some background information about Platinum, its business approach, and some of the firm’s experience.

Platinum is a global acquisition firm headquartered in Los Angeles with principal offices in Boston, New York and London. Founded by financier Tom Gores and privately held, the firm has completed nearly 100 acquisitions with more than $27.5 billion in aggregate annual revenue at the time of acquisition.

The firm has consistently demonstrated its commitment to helping its portfolio of businesses deliver world-class products and services to a global customer base. Platinum operates companies in a broad array of business markets, including telecommunications, logistics, chemical manufacturing, steel services, industrial fastening systems and automotive aftermarket products.

Further information about Platinum Equity is available at platinumequity.com.

Thank you for your continued support of Prestige Window Fashions, especially during this past year’s challenging times. As we move forward, we will make every commitment necessary in building a long and productive relationship with you.

Should you have any questions, please contact your Account Executive who will be able to provide you with additional information.

Regards,
                                     �
Joel S Botwick
President

The stockouts are growing from all of our vendors. Here is the current list. Please keep checking back and sorry about the delays.

Woven Woods

• Hunter Douglas Provenance Kathey Bejing Pecan
  WWKA448- ETA Week of Jan 25th
• Hunter Douglas Provenance Mindanao (all colors) & Safari Jaguar Week of 3-1
• Timber Rio Mariana Walnut, Jacento 50, Tonga 66, Nova Pointe 38, Tapara 68, Lucia 96- eta Week of 3-1
• Presitge Collection Los Altos Saddle Brown INWE360 & Molokai Camel TI122 eta week of 1-25

Roman Shades

• Roman Shades Toscana Silk Gold- DISCONTINUED

Cellular/Honeycomb Shades

• Coffee Bean 3469, Star Magnolia F15-951, Cinammon 3467, Blush FAB180 eta week of 1-25

Verticals

• AB136 ABACO FLORAL WHITE W/O 02/05
  BD3306 BORDEAUX GOLD W/O 02/05
  DWS354 DOVERWOOD OAK W/O 02/05
  DWS356 DOVERWOOD ST CHESTNUT W/O 02/05
  EG5588 ELEGANCE CAMEL W/O 02/12
  MT7280 MONTANA CHESTNUT W/O 02/05
  TRIM WHITE  W/O 02/05

Faux Wood

• Horizontals- 2 1/2 Fauxwood Cherry Embossed eta Week of 2-1

Roller Shades

• ROLLER SHADES 1000445 12 VOLT UP MOTOR W/O 01/29
  ROLLER SHADES SS14006 SOFT SCREEN BEIGE W/O 01/22
  ROLLER SHADES TE329 TERRA BARLEY W/O 01/29
  V01 STY3000 PALE GRAY W/O 01/29
  V23&1000445 STY2410 CHARCOAL W/O 01/29

I hope everyone is having a wonderful New Years Day. I am posting from my house today and the company is closed until Monday. The sales for January are probably going to increase so check back. We usually get the following months promos around a week in advance but three of our major vendors did not get back to us in time. What is kind of cool until the end of Feb. is a decent shutters promo which is rare. Check that out (and check back) below:

Free hidden tilt bar (a $10% savings) on Woodloreâ„¢ Real Wood Plantation Shutters by Norman. This allows better views, a more modern look and less opportunity to break the tilt mechanism. *Note* this option is not available online. Place the order as usual and write “Free Hidden Tiltbar” on the special directions section during checkout or just call. 

Deal of the Month* Woven Wood Blinds *Free top-down, bottom-up upgrade (a $25 value)

Rio Woven Woods by Timber Blinds.
Prestige Group 1, Prestige Group 2, Prestige Group 3

We are playing it by ear tomorrow. If it’s slow like today, we will close at noon. Have a nice new years and we will be back in full swing on Monday.

Recent backorder notice for the Brilliance Pleated Shades by Hunter Douglas- They are having trouble getting some of the Rainforest fabrics. They should be in no later than Feb. 2nd.

We had phone and internet outages today and sent most the staff home. We will be open at the normal time on Tuesday and any pending requests will be filled tomorrow. Sorry about any delays.

These products are now discontinued and are no longer in stock. There might be limited supplies left so please call.

• 1″ Mini Blinds- Icecap White 040, Burgundy 500, Dove Grey 160, Parchment 260
• Band Edging for woven wood blinds and sliding panels- Briquette Colt EB200, Aspen Brownstone EB310, Essence Russet EB228, Sparkle Ash EB100, Sparkle Golden EB110
• Roller Shades- Contour CT550, Dakota Buffalo DA720, Moccasin DA710, Prairie DA700 and Dakota Saddle DA730
• Pleated Shades- Battenburg Ivory 7010 and White 7000

Woven Woods

• Rio #54 Jacinto ETA 12/30/2009
  #26 Lorena White ETA 01/15/2010
  #66 TONGA ETA 02/10/2010
  #38 NOVA PONTE ETA 02/01/2010
• Prestige TI122-Molokai Camel

Roller Shades

• NPBO700-Newport Blackout Snow ETA 12-11
• Q50-5000 Series Bark Tiger Oak ETA 12-11
• Lino Natural Blackout ETA 12-18

Verticals- Waterford Cloud White ETA 12-11

Pleated Shades

• Hunter Douglas Aries Cornado and Iris are discontinued
• Hunter Douglas Aries White ETA 2-15

December Promos!!! Keep scrolling down the page to view all sales. There is no hype on these. Most show automatically so no promo codes, special coupons etc. The price includes the sale.

*Deal of the Month* $50 rebate (up to 10 blinds) for all Odyseeâ„¢ Insulating Blinds by Comfortex. Plus an additional 10% off. They really want to push these!!!!! Simply call or write this on the special direction section at checkout: “Please send Rebate Form”

 Odysee™ Insulating Blinds- These are a blind and honeycomb mix. See the video. Comfortex™ wants to get the word out about these cool and unique blinds. 10% off.

2 1/2″ Sheers- Hurry, Ends December 15th!!! Getting the rebate is easy. Order your 2 1/2″ sheer like normal. On the special directions section during checkout, simply write “I need the rebate form” and we will mail it to you. Fill it out, and mail it in along with your receipt, and receive a check! Hurry, Ends December 15th!!!

 Hunter Douglas Duette™ and Applause™ Honeycomb Shades-

Free Top Down, Bottom Up Upgrade

$300 Rebate on Duette Vertiglide™  Hurry, Ends December 15th!!! On the special directions section during checkout, simply write “I need the rebate form” and we will mail it to you. Fill it out, and mail it in along with your receipt, and receive a check! Hurry, Ends December 15th!!!

• Applause Single Cells
• Applause Double Cells
• Applause Blackouts
• Duette 3/8″ Single Cells
• Duette 3/4″ Single Cells
• Duette Double Cells
• Duette Blackouts

Woven Wood Blinds

*5% off* Rio Woven Woods by Timber Blinds.

Custom Faux Wood Blinds
*5% off* Custom Faux Wood Blinds by Timber Blinds.

Wovens- Los Altos, Tribeca- ETA 10-30

Pleated Shades- Newports- ETA 10-16

Rollers- Newports- ETA 10-16

Vertical Wood Valances- ETA 10-23

Honeycombs- Hunter Douglas Duette Linen G9-953 eta 10-21

Roman Shades- Rimni Weave Cloud eta 11-5-09

Yep, they keep coming. New list for today is:

Wovens- Cook Island- ETA week of 8-7, Indigo Bay ETA Week of 8-14

Verticals- Rainforest Walnut and Chestnut- ETA Week of 8-14

Sunscreens- Atria Oatmeal, Tweed Oatmeal, 2100 Ebony-ETA week of 8-7

Rollers- Lino Beige ETA Week of 8-7

Cells- Timber FAB108 Linen & #3469 Coffee Bean- ETA 8-11

Arches- 72″ Sunset Arch-White ETA- 8-4

Motors and remotes for Rollers- Still saying this week. Thank Goodness.

Romans- Sanibal Suude Chocolate eta week of 7-10

Wovens- Lincoln Park eta this week

Hunter Douglas no longer needs templates for arches! They used to need on for everything. Perfect or not. Measuring for a non perfect arch is simple. Follow these directions and filling in the measurements. We will need a measurement for all parts of the window. Just call for help.

The closeouts are a great money saver and for those that have ordered them, the quality certainly doesn’t match the bargain price. El Camino and Tweed Lentil are out. They are gone perminately.

Hunter Douglas Applause Lemongrass blackouts is on backorder and due in on the 24th.

UPDATE: 6-18-09 (We are trying to send emails to everyone). Check back to this blog for updates.

Woven Woods

• Pacific Heights Firebrick- eta week of 7-17
• Pacific Heights Smokey Haze- eta week of 8-14

Pleated Shades- Newport Khaki- eta week of 7-10

Composite Shutters- Piccalo 7004 & Cherry 4022- due in week of 6-22

Sunset Arches 48″ and 60″- Due in week of 7-18

• Roller Shades
• Newport Espresso- due in this week
• Newport Black- due in this week
• Roller Shade DC adaptor- due in this week
• Montage Walnut- due in this week 
• Newport Ocean- due in this week
• Soft Screen Dark Brown- Due in this week
• 4000 Ebony- Finally Arrived

Honeycomb Shades

• Comfortex cordless headrails- due in 6-19

Pleated Shades

• Newport Khaki- Due in next month!  Week of 7-10

I know this isn’t blind related but I have about had it. What they don’t eat? Habenaros

What they do eat: so far destroyed this summer include: roses, tomatoes, backyard grass, strawberries, tulips, any new baby tree, bell pepper (you would think different), sun flowers, daisies,  and now columbines. For a minute I was assuming it was pocket gophers which I thought I had under control finally (columbines are supposed to be deer proof) but two mule deer were standing right there munching away. I got a quick picture of one before they took off. It is a little fuzzy because I took it out of a closed window. Any suggestions (oil, scent and deer be gone type stuff isn’t working one bit)?

• Sunset Arch 72″ – Eta- 6-22
• Rollers Newport Khaki week of 7-10
• Roller shade 12 volt motor adaptor eta week of 6-10
• Rollers Newport Black week of 6-19
• Rollers Newport Ocean week of 6-19
• Sunscreens Soft Screen Dark Brown eta week of 6-12
• Sunscreen 4000 Ebony eta week of 6-12

This isn’t blind related but my wife became an official US citizen today. In 1994 I was working in the Czech Republic for an American marketing company right out of college. My wife was a Swedish student who was spending the summer there as a opare for a Swedish family. I hung around a group of around 10 Americans and each week we would have dinner/party at someones flat. One of my buddies was looking for a new roommate and posted an ad at a local hangout. A young Swedish girl replied and since we were young bachelors we decided to have the party at his place for the “interview”. That’s where I met her. We soon started dating. When the job was up on my end, we moved to Sweden at her parents house (yes they are laid back there but this was a HUGE issue). I couldn’t find any work and we decided to move to my parents place for a bit in Texas. She came over on a 90 day tourist visa, started school at UTA in Arlington and was soon on a student visa. When she graduated, we were married and she became a permanent resident of the USA. Since our daughter was born here, we decide she should go for her citizenship. After six months of paperwork, and tons of hard work and finally today, she’s official. The ceremony was about two hours long in Denver, it was VERY emotional even for a old school-er like myself. A nice young lady from S. Africa gave a touching speech about her experience in NYC during 9/11. Made me cry like a baby. Then the lady leading the ceremony said stand up as your country of origin was named. There were 240 people from 51 different countries and each stood up as their country was called out. Canada and of coarse Mexico were the main participants. They got a nice certificate and a speech by the President congratulating all of them. From a young Swedish 18 year old, to a college graduate, business owner and proud mother 14 years later, I am as proud as can be. Congratulations Rose-Marie. I love you.

Louis

I have been wanting to write more interesting stuff than just back order issues but this is the place to stay updated and letting you know what’s being delayed is more important than matching colors for your room. Hunter Douglas Provenance woven woods. Many colors are on back order and we will keep you posted as we find out but the Sierra Slate Ridge is on back order until the 25th of June nationwide. Nova Pointe is still on back order nationwide (Rio). For the Nova Pointe, we have an almost exact match with the Avondale by Prestige (Prestige Group 1). It is around the same price and IS in stock. We have been making several order changes to that fabric line over the last week or two.

Hope everyone had a nice memorial weekend and we are very proud of our Denver Nuggets. Nova Ponte is a very popular woven wood fabric and unfortuanely it is on back order until June. Please be patient on this. We have sent emails to every customer that has an order waiting on the material but if we missed you expect next month. The factory should have it turned around within 72 hours after material arrives.

• Hunter Douglas Provenance Woven Woods Rustica Seasoned Mahagony eta 6-2
• Timber Rio Woven Woods Nova Pointe eta 6-14
• Newport’s have been discontinued for sliding panels
• Timber Rio Woven Woods Petra eta 6-14

Sorry about the down time today. We are switching servers to a bigger and better dedicated. We are aware of the sample colors and emails not working. They should be fixed by this evening.

• Hunter Douglas designer screen- Nuance Ceder due to ship 5-21
• Suncreens- M Screen Charcoal Apricot ETA week of 5-18
• Woven Woods- Columbia Height Peru, Mariana ETA week of 5-25
• Pleated Shades- Lustre Bone ETA week of 5-18
• Roller- Newport Bavarian, Newport Black, ETA week of 5-18
• Wood Blinds- Sable ETA 5-11