Credit Upon Inspection
Sometimes a blind will show up damaged or broken. Other times a blind might break. Most of the time we will issue a call tag for a return or the factory will just remake the blind with no questions asked. Sometimes however, the factory might want the old blind back for a “credit upon inspection”. When this occurs, we totally understand if you want to keep the old blind up until the new one arrives to keep your privacy, use the new box to box the old one etc. That is fine by us. However, you HAVE to call us once the new blind arrives so we can send the old one back. Unfortunately, we have had a few instances where the customer has thrown out the old blind when the new one arrives and did not contact us. Be aware that we will bill your credit card for the new blind if the old one is not shipped back. This is only for a few instances. From the very beginning of this process, we will tell you that the old blind has to be returned or not. If so, please do not trash the old one. We end up eating the cost when we could have sent it back free of charge. Thanks for your understanding. It is just the rules of our suppliers and we have to honor that.
